I've been delivering Customer Service training in Adelaide so long I really get excited when I experience service excellence. I recently received some fantastic service from a sales consultant. Their selling skills were amazing, they made me feel important, answered all my questions and convinced me that their offer would be perfect for me. I [...]
Anyone go to Department Stores for Service any more? I haven't been to a department store in ages it always seems to be hard to find what I'm looking for and it does take a long time to get there. But today I was looking for just the right thing. A special gift for a [...]
Customer Service is my 'thing'. I consult on the topic, deliver workshops, help organisations develop strategies around it and most importantly I am very passionate about it. I'm always on the lookout for someone delivering excellence and go out of my way to let them know what an outstanding job they're doing. So when I'm [...]
You have 3 secs to attract your customer into your store; .....1.....2....3 Whether they decide to enter or not will depend on how attractive and inviting your display is. This article analyses how different personalities are attracted to different types if displays. Knowing your target market and what type of customers you wish to attract [...]
"today’s 14 to 19 year olds will be the largest group of consumers worldwide by 2020, making up 40 per cent in the developed world" This article analyses the behaviour of the Gen Z shopper. As predicted they display very different buying behaviour having a larger gap between seeing and buying. With 40-80% of current [...]
This is an interesting article which looks at what shapes each generation's approach to retail as well as the future spend. For example did you know that Generation X & Y are half of the current retail spend? If your business is targeting these customers then its worth reading about how you can tap into [...]
I would certainly give Training x Design a 10 out of 10. Simply because a lot of time and care was take into target our specific needs for the STAR program. We got the relevance we need to assist in the success of the overall program.
Marion Veal , Training Coordinator, Haigh’s ChocolatesWorking with Training x Design was money very well spent.
Simon Hood, Manager Michell WoolTraining x Design developed a sales and customer service training for our visitor centre. The training was expertly tailored to our needs. Feedback from the team indicates that everyone enjoyed the day and felt that it was definitely worthwhile.
Wendy Story, Yorke Peninsula Visitor Information CentreIncreased number of paid interventions from 22 – 150 per quarter – direct result attributed tothe training provided by Training x Design.
National PharmaciesWe definitely made the right decision going with Training x Design
Ivan Feaviour, P & R Electrical WholesalersThe trainer allowed time for discussion which was appreciated. The content was presented well considering the time allowed for the session
ResthavenI was blown away by the professionalism and ability to make things happen throughout this entire consultation process. The learners not only gained valuable customer service skills but have come away with a different approach and attitude and their confidence has grown and our customer feedback is better than ever.
Business Operations Manager, RDNSThis program gave us exactly what we were after: A consistent sales approach across all centres. The feedback from staff was great. I’m still hearing about it. The only improvement from our end is that we should’ve done it right a long time ago.
Manager Business Improvement & Training, Centrelink SAIt was a great opportunity for us to get all our team together in the one place – doesn’t happen very often! The training was relevant to what we do in the visitor centre. Gina's passion for training shines through.
Centre Manager, Yorke Peninsula Visitor CentreGina has a wide knowledge base and always implements a well thought out program for training. She is really good with the staff, keeps them interested. Her workshops are fun but she allow enough structure for personal/team reflection. She keeps her knowledge base up to date and her methods are always current and innovative. Highly recommended.
Lesley Dummin, Breastscreen SAThe presenter is one of the best I have been involved with in 20 years, her ability to remember the students names was endearing and her sense of humour was great. The training was more geared to the practicality of our unique circumstances which a lot do not. Congratulations!!
Barry – Goyder, Council – BurraAn excellent, valuable course, made into a fun topic of discussion by the trainer. I found this course to be extremely relevant to both work and daily life.
Andrew – RAAFThe quality of the course was outstanding. A lot of valuable and useful information, well prepared, good reference material, good balance between theory and examples, very useful to improving workplace communications.
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