What's the secret of measuring training outcomes? How do you do it? I read a comment yesterday in response to an article about the importance of measuring the impact that training has on the business. The comment was about why the article didn't share the metrics that should be used when measuring training outcomes. This [...]
Today the 25th of April we celebrate ANZAC day. We pause to remember the day and pay tribute to the thousands of Australian and New Zealand soldiers who landed in Turkey and were killed by an army that knew they were coming. But that’s not why we celebrate ANZAC day. We celebrate because of what [...]
Friday 20 March 2015 is the UN International Day of Happiness What makes you happy? Did you know that 87% of people would prefer to live in a society with the greatest happiness rather than the greatest wealth! But we are bombarded with so many fake and misleading images of happiness in adverts and the media [...]
I had an interesting conversation with a prospective client recently. Many leaders in their organisation are technical experts who are struggling to develop leadership qualities. When the personality strengths of a person don’t naturally align with leadership attributes then what happens? Do they stay in their technical role and not attempt a leadership pathway? Do [...]
How many different ways can you say "Great Job"? It's the question I posed to my training group yesterday when we were discussing how to give positive feedback effectively. The responses included: Well Done Good work Thanks for your effort today I really liked how you ..... You achieved your KPIs today - well done [...]
What a year 2014 has been for Training x Design. This year we traveled all over Australia to Perth, Brisbane, Sydney, Bathurst, Melbourne, Minlaton, Burra and Adelaide of course. We've met many people and changed many hearts and minds along the way. Here's an overview We're already gearing up for an even better 2015. [...]
I recently delivered a Change Management workshop for a variety of leaders from a variety of industries. As usual at the beginning of the session I asked the group how many of them were currently going through a change at their workplace. About 75%. I then asked who amongst those that were currently not going [...]
Each year when Training Managers and Human Resource Managers start establishing their training plans for the coming year there is usually one skills gap that is seen as a priority. Leadership skills training for middle managers Its been a long held view that most people leave managers rather than organisations. The "disengaged" component of [...]
We’ve been talking about employee engagement for a while now and in all the literature and research that is focused on this topic the results are the same. Engaged employees perform better. Kip Tindall is CEO of The Container Store which has been voted in the top 10 of the best places to work in [...]
I posted this quote from the late, great Stephen R. Covey recently on LinkedIn, and very quickly became my most viewed status update ever. For me it represents what I believe and what I value. The importance of treating people within your organisation as you do external to your organisation. Aligning your external customer [...]
I would certainly give Training x Design a 10 out of 10. Simply because a lot of time and care was take into target our specific needs for the STAR program. We got the relevance we need to assist in the success of the overall program.
Marion Veal , Training Coordinator, Haigh’s ChocolatesWorking with Training x Design was money very well spent.
Simon Hood, Manager Michell WoolTraining x Design developed a sales and customer service training for our visitor centre. The training was expertly tailored to our needs. Feedback from the team indicates that everyone enjoyed the day and felt that it was definitely worthwhile.
Wendy Story, Yorke Peninsula Visitor Information CentreIncreased number of paid interventions from 22 – 150 per quarter – direct result attributed tothe training provided by Training x Design.
National PharmaciesWe definitely made the right decision going with Training x Design
Ivan Feaviour, P & R Electrical WholesalersThe trainer allowed time for discussion which was appreciated. The content was presented well considering the time allowed for the session
ResthavenI was blown away by the professionalism and ability to make things happen throughout this entire consultation process. The learners not only gained valuable customer service skills but have come away with a different approach and attitude and their confidence has grown and our customer feedback is better than ever.
Business Operations Manager, RDNSThis program gave us exactly what we were after: A consistent sales approach across all centres. The feedback from staff was great. I’m still hearing about it. The only improvement from our end is that we should’ve done it right a long time ago.
Manager Business Improvement & Training, Centrelink SAIt was a great opportunity for us to get all our team together in the one place – doesn’t happen very often! The training was relevant to what we do in the visitor centre. Gina's passion for training shines through.
Centre Manager, Yorke Peninsula Visitor CentreGina has a wide knowledge base and always implements a well thought out program for training. She is really good with the staff, keeps them interested. Her workshops are fun but she allow enough structure for personal/team reflection. She keeps her knowledge base up to date and her methods are always current and innovative. Highly recommended.
Lesley Dummin, Breastscreen SAThe presenter is one of the best I have been involved with in 20 years, her ability to remember the students names was endearing and her sense of humour was great. The training was more geared to the practicality of our unique circumstances which a lot do not. Congratulations!!
Barry – Goyder, Council – BurraAn excellent, valuable course, made into a fun topic of discussion by the trainer. I found this course to be extremely relevant to both work and daily life.
Andrew – RAAFThe quality of the course was outstanding. A lot of valuable and useful information, well prepared, good reference material, good balance between theory and examples, very useful to improving workplace communications.
SA Lotteries
