Rescuing Safework SA with the help of ORANGES: A story of upheaval, resilience, and trust ‘It’s not an Xbox game. And this is not Playstation 4. People don’t hit the reboot button when they die and come back. It’s a gruesome scene, and the vast majority of people have no perception of what it’s like [...]
Training x Design customised a Coaching & Mentoring workshop as part of a retail division’s new customer service strategy. Using challenges taken from real-life business situations ensured that the training was instantly applicable to the workplace. This organisation had a need for 20 internal champions to help apply a new customer service strategy in-store across [...]
Yorke Peninsula Visitor Information Centre Training x Design delivered a customised sales training and customer service program for the Yorke Peninsula Visitor Information Centre in Minlaton, SA. The centre has a few permanent staff along with several volunteers. All staff enjoyed their workplace and had great teamwork. These people are good communicators who enjoy advising [...]
An organisation with a customer service call centre had a need for training of its 37-person-strong call team. In consultation with the organisation, Training x Design developed and delivered a successful program on really tight timelines. The program involved three, 3-hour sessions, and it was conducted on-site. Developing the program was consultative and collaborative, and [...]
Training x Design worked with a government organisation to bridge a specific skills gap between customer service and sales. It introduced elements of sales into the customer service experience, to help employees effectively deliver a new workplace initiative. The team comprised 45 employees who were uncomfortable with an initiative that required them to have more [...]
I would certainly give Training x Design a 10 out of 10. Simply because a lot of time and care was take into target our specific needs for the STAR program. We got the relevance we need to assist in the success of the overall program.
Marion Veal , Training Coordinator, Haigh’s ChocolatesWorking with Training x Design was money very well spent.
Simon Hood, Manager Michell WoolTraining x Design developed a sales and customer service training for our visitor centre. The training was expertly tailored to our needs. Feedback from the team indicates that everyone enjoyed the day and felt that it was definitely worthwhile.
Wendy Story, Yorke Peninsula Visitor Information CentreIncreased number of paid interventions from 22 – 150 per quarter – direct result attributed tothe training provided by Training x Design.
National PharmaciesWe definitely made the right decision going with Training x Design
Ivan Feaviour, P & R Electrical WholesalersThe trainer allowed time for discussion which was appreciated. The content was presented well considering the time allowed for the session
ResthavenI was blown away by the professionalism and ability to make things happen throughout this entire consultation process. The learners not only gained valuable customer service skills but have come away with a different approach and attitude and their confidence has grown and our customer feedback is better than ever.
Business Operations Manager, RDNSThis program gave us exactly what we were after: A consistent sales approach across all centres. The feedback from staff was great. I’m still hearing about it. The only improvement from our end is that we should’ve done it right a long time ago.
Manager Business Improvement & Training, Centrelink SAIt was a great opportunity for us to get all our team together in the one place – doesn’t happen very often! The training was relevant to what we do in the visitor centre. Gina's passion for training shines through.
Centre Manager, Yorke Peninsula Visitor CentreGina has a wide knowledge base and always implements a well thought out program for training. She is really good with the staff, keeps them interested. Her workshops are fun but she allow enough structure for personal/team reflection. She keeps her knowledge base up to date and her methods are always current and innovative. Highly recommended.
Lesley Dummin, Breastscreen SAThe presenter is one of the best I have been involved with in 20 years, her ability to remember the students names was endearing and her sense of humour was great. The training was more geared to the practicality of our unique circumstances which a lot do not. Congratulations!!
Barry – Goyder, Council – BurraAn excellent, valuable course, made into a fun topic of discussion by the trainer. I found this course to be extremely relevant to both work and daily life.
Andrew – RAAFThe quality of the course was outstanding. A lot of valuable and useful information, well prepared, good reference material, good balance between theory and examples, very useful to improving workplace communications.
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