I recently delivered a Change Management workshop for a variety of leaders from a variety of industries. As usual at the beginning of the session I asked the group how many of them were currently going through a change at their workplace. About 75%. I then asked who amongst those that were currently not going [...]
Each year when Training Managers and Human Resource Managers start establishing their training plans for the coming year there is usually one skills gap that is seen as a priority. Leadership skills training for middle managers Its been a long held view that most people leave managers rather than organisations. The "disengaged" component of [...]
I took a cold and frosty trip to Burra in South Australia last week to deliver a Dealing with Difficult People workshop. It was definitely worth it. Here is some feedback we received: You can Customise your own communication skills course here: Select from the following options: Make your Selection
We’ve been talking about employee engagement for a while now and in all the literature and research that is focused on this topic the results are the same. Engaged employees perform better. Kip Tindall is CEO of The Container Store which has been voted in the top 10 of the best places to work in [...]
I posted this quote from the late, great Stephen R. Covey recently on LinkedIn, and very quickly became my most viewed status update ever. For me it represents what I believe and what I value. The importance of treating people within your organisation as you do external to your organisation. Aligning your external customer [...]
Storytelling in training is nothing new. Since time began generations have been telling and retelling stories through families, passing on traditions, cultures and family values. The retelling of these stories helps embed these values to the next generation so that these stories continue to be told for generations to come. Stories when told well, help [...]
I've been delivering Customer Service training in Adelaide so long I really get excited when I experience service excellence. I recently received some fantastic service from a sales consultant. Their selling skills were amazing, they made me feel important, answered all my questions and convinced me that their offer would be perfect for me. I [...]
Networking in Adelaide is essential for Business Listen to my podcast with Elena Di Fiore from Adelaide Business Brag where we discuss what services Training x Design provides as well as my tips on how to succeed in business today. Listen to my intervew here What tips on networking for business can you [...]
This year on the 25th of April 2015 we celebrate the 100th anniversary of ANZAC day. We pause to remember the day and pay tribute to the thousands of Australian and New Zealand soldiers who landed in Turkey and were killed by an army that knew they were coming. But that’s not why we celebrate [...]
I was asked today by Adelaide Radio Station 5AA to come in as a Body Language expert to have a chat with Radio Host Will Goodings about: What your handshake says about you. We discussed what type of handshake makes a good first impression together with the what type of handshake creates a negative impression. [...]
I would certainly give Training x Design a 10 out of 10. Simply because a lot of time and care was take into target our specific needs for the STAR program. We got the relevance we need to assist in the success of the overall program.
Marion Veal , Training Coordinator, Haigh’s ChocolatesWorking with Training x Design was money very well spent.
Simon Hood, Manager Michell WoolTraining x Design developed a sales and customer service training for our visitor centre. The training was expertly tailored to our needs. Feedback from the team indicates that everyone enjoyed the day and felt that it was definitely worthwhile.
Wendy Story, Yorke Peninsula Visitor Information CentreIncreased number of paid interventions from 22 – 150 per quarter – direct result attributed tothe training provided by Training x Design.
National PharmaciesWe definitely made the right decision going with Training x Design
Ivan Feaviour, P & R Electrical WholesalersThe trainer allowed time for discussion which was appreciated. The content was presented well considering the time allowed for the session
ResthavenI was blown away by the professionalism and ability to make things happen throughout this entire consultation process. The learners not only gained valuable customer service skills but have come away with a different approach and attitude and their confidence has grown and our customer feedback is better than ever.
Business Operations Manager, RDNSThis program gave us exactly what we were after: A consistent sales approach across all centres. The feedback from staff was great. I’m still hearing about it. The only improvement from our end is that we should’ve done it right a long time ago.
Manager Business Improvement & Training, Centrelink SAIt was a great opportunity for us to get all our team together in the one place – doesn’t happen very often! The training was relevant to what we do in the visitor centre. Gina's passion for training shines through.
Centre Manager, Yorke Peninsula Visitor CentreGina has a wide knowledge base and always implements a well thought out program for training. She is really good with the staff, keeps them interested. Her workshops are fun but she allow enough structure for personal/team reflection. She keeps her knowledge base up to date and her methods are always current and innovative. Highly recommended.
Lesley Dummin, Breastscreen SAThe presenter is one of the best I have been involved with in 20 years, her ability to remember the students names was endearing and her sense of humour was great. The training was more geared to the practicality of our unique circumstances which a lot do not. Congratulations!!
Barry – Goyder, Council – BurraAn excellent, valuable course, made into a fun topic of discussion by the trainer. I found this course to be extremely relevant to both work and daily life.
Andrew – RAAFThe quality of the course was outstanding. A lot of valuable and useful information, well prepared, good reference material, good balance between theory and examples, very useful to improving workplace communications.
SA Lotteries
