Real customer centricity is completely transformative because it changes how your entire business makes decisions. In this article we explain why this is the case. It’s far more than training people; it’s about real action, in every role. Time to read: 2 minutes […]
In this article you will learn 7 unusual ways to improve your team performance. They’re unusual because they focus on the good things. They really work! Time to Read: 3 minutes 1. Work means more to your team than you, or they, realise AlL of us are guilty of looking at the absence of performance [...]
On Monday 10 October 2016 our Director, Gina Brooks, worked a whole day blind. She did it to raise money for Guide Dogs SA/NT, and in the process learned a lot about herself. Read on to find out what that was. […]
This article is a follow up to my previous article "The 3 Real Obstacles to Innovation - Part 1"Â (Fear of Failure) &Â "The 3 Real Obstacles to Innovation - Part 2"Â (Not a good idea) Welcome to Part 3 and the final article in this series 3. Innovation is not part of Business as Usual Innovation that [...]
Today the 25th of April we celebrate ANZAC day. We pause to remember the day and pay tribute to the thousands of Australian and New Zealand soldiers who landed in Turkey and were killed by an army that knew they were coming. But that’s not why we celebrate ANZAC day. We celebrate because of what [...]
This article is a follow up to my previous article "The 3 Real Obstacles to Innovation - Part 1" In Part 1 I wrote about the importance of businesses to be innovative to not only achieve growth but also to be sustainable. I also wrote about how I believe Australia's National Innovation & Science Agenda doesn't [...]
Training and Assessment is a necessary function in all workplaces. Firstly let me start by stating that if you are working as a trainer or assessor for an RTO (Registered Training Organisation) then this post is not targeted at you. RTO trainers and assessors need the Certificate IV in Training & Assessment (known as the [...]
There's lots of talk about the importance of being innovative in business. Innovation is necessary for businesses to not only survive but grow and be sustainable in the long term. Innovation leads to better products, processes, reusing resources and waste and improving the competitive advantage of the business. Innovation is a hot topic especially in [...]
What workplace learning techniques do you prefer? This question was asked during a recent survey. The top 10 answers showed that most people prefer: practical, hands on methods working in groups an interactive environment opportunities to experiment learning from mistakes problem-solving activities a clear why (benefit & purpose) humour & fun a relaxed environment an engaging presenter Research [...]
Is Training x Design the right training provider for you? If you’re looking for training that checks boxes – we’re not for you. If the primary reason for training is to fulfil a contractual obligations to your clients, suppliers or industry bodies, to complete compliance or any other reason that culminates in ticking a box [...]
I would certainly give Training x Design a 10 out of 10. Simply because a lot of time and care was take into target our specific needs for the STAR program. We got the relevance we need to assist in the success of the overall program.
Marion Veal , Training Coordinator, Haigh’s ChocolatesWorking with Training x Design was money very well spent.
Simon Hood, Manager Michell WoolTraining x Design developed a sales and customer service training for our visitor centre. The training was expertly tailored to our needs. Feedback from the team indicates that everyone enjoyed the day and felt that it was definitely worthwhile.
Wendy Story, Yorke Peninsula Visitor Information CentreIncreased number of paid interventions from 22 – 150 per quarter – direct result attributed tothe training provided by Training x Design.
National PharmaciesWe definitely made the right decision going with Training x Design
Ivan Feaviour, P & R Electrical WholesalersThe trainer allowed time for discussion which was appreciated. The content was presented well considering the time allowed for the session
ResthavenI was blown away by the professionalism and ability to make things happen throughout this entire consultation process. The learners not only gained valuable customer service skills but have come away with a different approach and attitude and their confidence has grown and our customer feedback is better than ever.
Business Operations Manager, RDNSThis program gave us exactly what we were after: A consistent sales approach across all centres. The feedback from staff was great. I’m still hearing about it. The only improvement from our end is that we should’ve done it right a long time ago.
Manager Business Improvement & Training, Centrelink SAIt was a great opportunity for us to get all our team together in the one place – doesn’t happen very often! The training was relevant to what we do in the visitor centre. Gina's passion for training shines through.
Centre Manager, Yorke Peninsula Visitor CentreGina has a wide knowledge base and always implements a well thought out program for training. She is really good with the staff, keeps them interested. Her workshops are fun but she allow enough structure for personal/team reflection. She keeps her knowledge base up to date and her methods are always current and innovative. Highly recommended.
Lesley Dummin, Breastscreen SAThe presenter is one of the best I have been involved with in 20 years, her ability to remember the students names was endearing and her sense of humour was great. The training was more geared to the practicality of our unique circumstances which a lot do not. Congratulations!!
Barry – Goyder, Council – BurraAn excellent, valuable course, made into a fun topic of discussion by the trainer. I found this course to be extremely relevant to both work and daily life.
Andrew – RAAFThe quality of the course was outstanding. A lot of valuable and useful information, well prepared, good reference material, good balance between theory and examples, very useful to improving workplace communications.
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