The CEO's Guide to the Business of Training, Part 1: Strategy asks how well you've considered the alignment between your strategic direction, and the skills of your people. It could be that they're doing the same things they've always done, even though your goalposts have moved. If so, it will be hard work to hit [...]
This year, 2017, has been an amazing year at Training x Design. We’re like to thank you, dear reader, for helping to make it so. Here is a recap of all the incredible things that we have achieved. […]
Transformation has been a buzzword for a few years now. Much of the time we see it applied to digital and technology. The idea of ‘digital transformation’ has almost become synonymous with ‘digital disruption’. But what if I were to tell you that just bringing in your fancy, new tech is a waste of time [...]
Since publishing 7 Things that positive leaders do, we’ve been asked, but what don’t they do? Reading through this article, you will be able to self-assess. Are you really a positive leader, or do you just think you are? Read on to find out. 1. Positive leaders don’t focus on what went wrong. When you [...]
Can you spot the positive leaders in your organisation? In this article you will learn how to, by seeing what positive leaders do. What is a positive leader? A positive leader creates an environment that nurtures all the good things in your organisation. They represent and support resilience, optimism, and gratitude - among other things. [...]
How hard to solve is your leadership puzzle? Leadership is a tricky concept. As leaders, we find ourselves trying to solve the paradox of great leadership versus required management. The culture of our workplaces can sometimes make this more difficult, particularly if there isn’t a real leadership culture supporting us. Sometimes that’s a training issue, [...]
We used storytelling to train SA Health Volunteers to be amazing tour guides, for the pre-opening tours of the new Royal Adelaide Hospital. Here’s why the story matters so much. […]
For the past couple of weeks, South Australia has been focused on innovation and technology. We’ve had a number of conferences, from Mobilising Women in Tech, to Southstart, to the Social Capital conference. There are a lot of people doing innovative things here, and thinking creatively, there is no question about that. The question is [...]
Everyone promises that you can ‘improve your leadership immediately’. It really is true! The challenge is having the courage to take action right now to do it. […]
Real customer centricity is completely transformative because it changes how your entire business makes decisions. In this article we explain why this is the case. It’s far more than training people; it’s about real action, in every role. Time to read: 2 minutes […]
I would certainly give Training x Design a 10 out of 10. Simply because a lot of time and care was take into target our specific needs for the STAR program. We got the relevance we need to assist in the success of the overall program.
Marion Veal , Training Coordinator, Haigh’s ChocolatesWorking with Training x Design was money very well spent.
Simon Hood, Manager Michell WoolTraining x Design developed a sales and customer service training for our visitor centre. The training was expertly tailored to our needs. Feedback from the team indicates that everyone enjoyed the day and felt that it was definitely worthwhile.
Wendy Story, Yorke Peninsula Visitor Information CentreIncreased number of paid interventions from 22 – 150 per quarter – direct result attributed tothe training provided by Training x Design.
National PharmaciesWe definitely made the right decision going with Training x Design
Ivan Feaviour, P & R Electrical WholesalersThe trainer allowed time for discussion which was appreciated. The content was presented well considering the time allowed for the session
ResthavenI was blown away by the professionalism and ability to make things happen throughout this entire consultation process. The learners not only gained valuable customer service skills but have come away with a different approach and attitude and their confidence has grown and our customer feedback is better than ever.
Business Operations Manager, RDNSThis program gave us exactly what we were after: A consistent sales approach across all centres. The feedback from staff was great. I’m still hearing about it. The only improvement from our end is that we should’ve done it right a long time ago.
Manager Business Improvement & Training, Centrelink SAIt was a great opportunity for us to get all our team together in the one place – doesn’t happen very often! The training was relevant to what we do in the visitor centre. Gina's passion for training shines through.
Centre Manager, Yorke Peninsula Visitor CentreGina has a wide knowledge base and always implements a well thought out program for training. She is really good with the staff, keeps them interested. Her workshops are fun but she allow enough structure for personal/team reflection. She keeps her knowledge base up to date and her methods are always current and innovative. Highly recommended.
Lesley Dummin, Breastscreen SAThe presenter is one of the best I have been involved with in 20 years, her ability to remember the students names was endearing and her sense of humour was great. The training was more geared to the practicality of our unique circumstances which a lot do not. Congratulations!!
Barry – Goyder, Council – BurraAn excellent, valuable course, made into a fun topic of discussion by the trainer. I found this course to be extremely relevant to both work and daily life.
Andrew – RAAFThe quality of the course was outstanding. A lot of valuable and useful information, well prepared, good reference material, good balance between theory and examples, very useful to improving workplace communications.
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